I received a Macbook about two years ago now from http://www.anythingisfree.co.uk and the warranty ran out last december.

A few months after the warranty expired I started to notice some cracking in the plastic surround of the keyboard. Over time this gradually got worse and I googled to find it was a common problem, but Apple weren’t fixing them out of warranty. I decided to google it again a few weeks ago when a chunk of plastic on the monitor surround chipped off and discovered that Apple now realise this is a manufacturing defect and will fix them.

So I took my MacBook into the apple store today and the guy was brilliant. No quibbles or anything when I showed him the problem, but he said that the monitor surround fix would cost me £11 for the part but I decided against it as he said it was just metal behind the surround.

I went shopping and returned a few hours later to pick up my Macbook. Turns out that they didn’t realise that I hadn’t requested for the monitor surround to be repaired AFTER they had fixed it and they never contacted me for my approval.

So I got a completely brand new keyboard, trackpad etc and a new monitor surround for absolutely nothing. No labour fees, no part charges, no arguments.

I’m thrilled and my macbook pretty much feels like new.

So if you have anything along the same lines then don’t hesitate to go into the store with it.